Privacy Policy

Rising Tide Counselling

Last updated: October 12, 2026

At Rising Tide Counselling, your privacy matters. This policy explains what we collect through our website, why, and how you can reach us about it.

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Who We Are

Rising Tide Counselling is operated by Serena Forsythe, Registered Professional Counsellor (Provisional) with the Canadian Professional Counsellors Association (CPCA), based in Tillsonburg, Ontario.

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• Email: serena@risingtidecounselling.com

• Website: www.risingtidecounselling.com

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What We Collect

When you contact us through our website, we collect only:

• Your name

• Your email address

• Your phone number

This information is collected when you voluntarily submit it through our contact form.

We also collect limited automatic technical information through cookies (such as IP address and pages visited) to help our website function securely.

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Why We Collect It

• To respond to your inquiry

• To confirm or schedule an appointment

• To provide information about our services

We do not sell your information, and we do not share it for marketing purposes.

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How We Protect It

• Your information is transmitted securely

• It is stored on password-protected systems

• Only authorized personnel can access it

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Sharing Your Information

We do not share the information you submit through our website, except where:

• You give consent

• We are required to by a court order or law

• Disclosure is necessary to prevent serious harm

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Your Rights

You can:

• Request access to your information

• Request a correction

• Withdraw your consent

• Ask us questions about how we handle your information

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Contact us at serena@risingtidecounselling.com to exercise any of these rights.

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Retention

Information collected through our website is kept only as long as needed to respond to your inquiry. If you become a client, it becomes part of your confidential clinical file, governed by a separate intake agreement.

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Questions

If you have questions or concerns about this policy, contact us at serena@risingtidecounselling.com

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You can also reach out to:​

• Canadian Professional Counsellors Association (CPCA): cpca-aclc.ca